Q & A

 
  1. Where can I buy Babylove product?
    1. Shop Online
    2. Shop at Babylove Authorised Reseller nearest to you
    3. Shop at Babylove Showroom @ 6, Jln CJ 1/6, Tmn Cheras Jaya, Selangor
  2. How to place my first order?
    Step 1: Create a new account/ Sign in
    Step 2: Find the items you want
    Step 3: Add the items to your shopping cart
    Step 4: Enter a shipping address
    Step 5: Provide your payment details
    Step 6: Review and submit your order
    Step 7: Track your order
    Step 8: Proceed to checkout
  3. How to track my order?
    1. Login to your account.
    2. Click on “My Orders” in your account info page.
    When your order is shipped, you will receive an email confirmation for the shipping tracking number. Use the tracking number to track the delivery of your order at the courier company website
  4. When will my order be processed?
    All orders received are processed within 24 - 48 hours, subject to stock availability.
  5. Will I get an order confirmation?
    You will receive an email notification to confirm your order. If you do not hear back from us within 48 hours, please email us at babylove@babyloveasia.com .
  6. What are my delivery options?
    1. Within Malaysia
      • Courier Service (Gdex or Pos Malaysia)
      • Self-collection from Babylove Showroom @ Cheras Jaya Selangor
    2. International
      Please email us at babylove@babyloveasia.com to enquire on the respective delivery.
  7. What are the delivery charges?

    Peninsular Malaysia

    RM100 and above

    Free Delivery

     

     

    RM100 and below

    1kg ? 5kg : RM10

    Subsequent 1kg: 

    East Malaysia

    RM200 and above

    Free Delivery

     

     

    RM100 and below

    1kg ? 5kg : RM10

    Subsequent 1kg:

    International

    Please email us at babylove@babyloveasia.com to enquire on the respective delivery rate.

  8. What is the delivery time?
    All deliveries are made by courier company within 2 ? 7 working days. (Subject to Peninsular Malaysia, Product Availability, Delivery Area and Delivery Mode).
    Calculations of the delivery day is from the date of the payment made, not order date.
  9. How do I pay?
    1. Credit  Card Payment (Visa or Mastercard)
      We accept online Credit Card Payment via iPay88. Please note that the name of iPay88 will appear in your credit card statement and you will receive a notification email from iPay88.
    2. Internet Transfer/ ATM Transfer/ Cheque Deposit
      Bank                     : HONG LEONG BANK
      Account Name      : BABYLOVE (M) SDN BHD
      Account Number  : 116 00000 519

      After bank-in, please email us at babylove@babyloveasia.com with the following details.
      • Order Ref No.
      • Your name & contact number
      • Payment method
      • Payment amount
      • Date & Time bank-in
      • Special Remarks (if any)
  10. What is your Return & Cancellation Policy?
    - Only items that are in an unused condition and in their original packaging.
    - You will be responsible for shipping costs for returned items, unless items are damaged or defective.
    - If you receive wrong items or missing items, we will replace the items at no cost to you.
    - Items returned after 30 days of delivery date will not accepted.
    - All faulty items must be returned with the original receipt, packaging and all parts intact.

            Please email us at babylove@babyloveasia.com within 2 days if you wish to return or cancel the item.

 
 

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