Return & Cancellation

 

Need to return or cancel your order? It’s easy. Please email us at babylove@babyloveasia.com within 2 days if you wish to return or cancel the item.

*Payment made is strictly not refundable.

We are happy to exchange any merchandise with other Babylove products in the same or higher value. 

Return & Cancellation Policy

  • Only items that are in an unused condition and in their original packaging.
  • You will be responsible for shipping costs for returned items, unless items are damaged or defective.
  • If you receive wrong items or missing items, we will replace the items at no cost to you.
  • Items returned after 30 days of delivery date will not accepted.
  • All faulty items must be returned with the original receipt, packaging and all parts intact.


Limited Warranty for Baby Mattress
Babylove 100% Natural Latex Mattress & Babylove 100% Coconut Fibre Mattress are subject to 5** years warranty within Malaysia.

Limited Warranty for Baby Cradle
Babylove Computerised Baby Cradle is subject to 12-18** months warranty within Malaysia.

Refunds & Exchanges:
We will refund or exchange the computerised cradle if it is returned unused and within 3 days of purchase or if the cradle displays a manufacturing fault within 7 days of the warranty validation period.

Repairs & Spares:
We will repair your cradle free of charge if it displays a manufacturing fault after 28 days and within the warranty period. Please refer to your local store.

Fabric:
Our manufacturers endeavour to hold fabric/ coordinating components for the duration of their guarantee. If colours are not available, co-ordinating colours will be used.

Keeping you mobile:
We will provide you with a courtesy cradle, subject to availability, whilst yours is away for repair.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED

Affix your delivery note or credit card receipt as proof of purchase to the guarantee.

If a problem occurs with your computerised cradle and you need to claim under the warranty, please contact Babylove Customer Care Team on +603-92813141 Monday to Saturday, 9am - 6pm.

 
 

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