Return & Cancellation


Need to return or cancel your order? It’s easy. Please email us at within 2 days if you wish to return or cancel the item.

*Payment made is strictly not refundable.

We are happy to exchange any merchandise with other Babylove products in the same or higher value. 

Return & Cancellation Policy

  • Only items that are in an unused condition and in their original packaging.
  • You will be responsible for shipping costs for returned items, unless items are damaged or defective.
  • If you receive wrong items or missing items, we will replace the items at no cost to you.
  • Items returned after 30 days of delivery date will not accepted.
  • All faulty items must be returned with the original receipt, packaging and all parts intact.

Limited Warranty for Baby Mattress
Babylove 100% Natural Latex Mattress & Babylove 100% Coconut Fibre Mattress are subject to 5** years warranty within Malaysia.

Limited Warranty for Baby Cradle
Babylove Computerised Baby Cradle is subject to 12-18** months warranty within Malaysia.

Refunds & Exchanges:
We will refund or exchange the computerised cradle if it is returned unused and within 3 days of purchase or if the cradle displays a manufacturing fault within 7 days of the warranty validation period.

Repairs & Spares:
We will repair your cradle free of charge if it displays a manufacturing fault after 28 days and within the warranty period. Please refer to your local store.

Our manufacturers endeavour to hold fabric/ coordinating components for the duration of their guarantee. If colours are not available, co-ordinating colours will be used.

Keeping you mobile:
We will provide you with a courtesy cradle, subject to availability, whilst yours is away for repair.


Affix your delivery note or credit card receipt as proof of purchase to the guarantee.

If a problem occurs with your computerised cradle and you need to claim under the warranty, please contact Babylove Customer Care Team on +603-92813141 Monday to Saturday, 9am - 6pm.


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